Trust and safety
Acceptable use
Last updated 24 October 2026
Report somethingThe report form needs no account.
The short version
Elvoric publishes work on public addresses, so there have to be rules about what may be published, and a written account of what happens when one is broken. This page is that account: the six categories, the steps we take and in what order, how quickly a report is read, and how to appeal a decision.
Every step is reversible. Removing a piece hides it and moves the file out of the served tree; unpublishing a storefront takes it offline; suspending an account stops sign-in and ends its sessions. None of them deletes your work on its own, and each can be undone.
A decision is always made against one of the six categories in the table below, and you are told which one. We do not act on grounds that are not written here.
What may not be published
| Category | What it covers | First decision within |
|---|---|---|
| Illegal content | Content that breaks the law. | 24 hours |
| Harassment | Threats, abuse, or content aimed at a person. | 72 hours |
| Impersonation | Someone presenting themselves as another person or studio. | 72 hours |
| Someone else’s work | Someone else’s work, used without their permission. | 72 hours |
| Spam and scams | Spam, a fake offer, or a page built to defraud. | 120 hours |
| Anything else | Anything the other categories do not cover. | 120 hours |
What happens when a rule is broken
Five steps, in order. A decision lands on one of them, and each step names what puts a case there. A case can enter above the first step when its own trigger says so — an account used to attack the service enters at suspension, because the harm is happening while a slower process would run.
A repeated report is not a second decision. If the same thing has already been decided, the new report is closed against the reference of the first one, and reporting the same piece five times does not move it up this list.
What happens when a rule is broken
1. Note
- We read the report, record the category, and change nothing on your page.
no_action- The content does not break one of the six rules, or the complaint is about taste, price or a business dispute rather than a rule.
- Nothing to undo.
2. Content removal
- One gallery piece is hidden from every public address and its file is moved out of the served tree. The rest of the storefront stays up.
content_removed- The piece breaks a rule and the storefront as a whole does not. This is the narrower step on purpose: taking a whole shop down for one stolen photograph is a bigger harm than the one being fixed.
- The piece comes back from quarantine, intact.
3. Storefront unpublish
- The storefront goes offline and clients cannot open it. You can still sign in, and the work is still there.
storefront_unpublished- The storefront itself is the problem — the shop is the impersonation, the scam or the unlawful offer — or a removal at the previous step did not stop the same conduct.
- The storefront returns to published, and the restore is recorded against the decision.
4. Account suspension
- Sign-in is refused, every live session is revoked, and nothing the account publishes is served.
account_suspended- Illegal content; an account used to attack the service, to send unsolicited mail, or to process unlawful content; impersonation of a real studio or person; or a rule broken again after the storefront step.
- An administrator can lift it. Suspension is a state, not a deletion.
5. Termination
- The account is closed under the terms, and the work is deleted with it.
- —
- A breach that survives suspension, or a legal requirement to close the account.
- Not by this process. Closure is a decision under the terms, and it is deliberately not one of the outcomes a moderator can record.
What a client may not submit
A brief is content too, and it reaches the same queue. A brief may not contain:
- Someone else’s work as a reference the client has no right to use — a competitor’s piece, a photograph of a person who has not agreed, a logo they do not own.
- A person’s image or name used to harass, impersonate or expose them.
- An instruction to produce something unlawful, or a request that only makes sense as a way around a law.
- Personal data of a third party — an address, a phone number, a private photograph — that the brief does not need in order to describe the work.
What we tell you, and what we tell the reporter
When a decision changes something you own, you get a message: the category the decision rests on, what changed, the reference, and how to appeal it. When a decision changes nothing, you get nothing. A notice saying that someone complained and we did nothing would hand you a complaint you did not have, and would make the report form a way to harass a competitor.
The reporter is answered more briefly: the content was removed, nothing was done, or it had already been reported. A reporter never learns which of your pages came down, that an account was suspended, or who the other party is.
Appeal
You have 30 days from the decision message to appeal it.
Reply to the decision message with the reference in the subject line, or write to contact@elvoric.com if you cannot reach it — a suspended account cannot sign in, and an appeal must not depend on being able to log in.
A person reads it and replies within 5 working days. The answer is one of three: the decision stands and why, the decision is changed and what changed, or the content is restored. A restoration is the same operation as any other restore, recorded against the original decision.
How to report something
The form is at /report and needs no account — the person most likely to report content is not a customer. It asks for a category, where the thing is (a link, a studio name or an image address), and one sentence about what is wrong. An email address is optional and is used only to answer you. We do not publish who reported what.